THESE TERMS AND CONDITIONS
These terms and conditions are applied for all the services that provided by us as a travel agent. By making the payment you accept these terms and conditions. In these Terms & Conditions, the word “Customer” means the person who agrees to buy and/or any person on whose behalf you agree to purchase the package tours, day trips, flights, car rental and other travel services provided by us.
All rates shown on the website are quoted in US dollars.
We reserve the right to vary prices and rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you are required to pay the increase when notified by us or you may cancel the booking which may result in cancellation fees. We are not liable in any way if any increase occurs. Rates quoted are appropriate to the particular product at the time of quoting and these rates may change prior to the travel date. All prices are subject to availability and can be withdrawn or varied without notice.
CONFIRMATION BY US
A confirmation email will be sent to customer’s provided email address within 24h after the payment is successful.
Our reservation is completed once the confirmation email is sent to the email address you provided. You are required to notify us in writing (via email ……) in case of you do not receive confirmation in time, if no email informing us that you do not receive the confirmation email within 2 days, the service is understood to be completed.
We are not responsible for any delay/loss caused by the wrong email addresses provided by customers or the situation that customers do not notify us by email that confirmation is not received or in case of customer refuses to use booked service.
REFUND OF UNUSED SERVICES
No refunds or exchanges can be made in respect of any services which are included in the price but not utilized by the customer, such as there will be no refund given for any unused or missed ground arrangements, sightseeing, meals or hotel accommodations. For no-show cases full amount will be charged.
If as a consequence of “Force Majeure” (as defined below), We is obliged to curtail, alter, extend or cancel the Tour, you shall not be at liberty to maintain a claim for compensation or otherwise for any loss arising as a consequence of said curtailment, alteration, extension or cancellation of the Tour.
“Force Majeure” means Acts of God, natural disasters, adverse weather conditions, fire or other destruction of any vessel, craft or vehicle to be used in connection with a holiday, destruction or damage to holiday accommodation, riots, acts of war, civil commotion, exercise of legislative or government action, municipal or military or other authority, strikes, industrial action, requisition of equipment, mechanical breakdown, shortage of fuel, insolvency or default of any carrier or service connected with the Tour, fraud perpetrated against US.
All Customers must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. We accept no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.
All the services are exclusive of insurance, you are required to obtain your own full travel insurance. It is your responsibility to read your insurance policy before you travel and ensure that the insurance scheme provides you with the requisite level of cover.
We are not responsible for any loss, injury or damage sustained by Customers. Additional expenses incurred due to delays, accidents, natural disaster, political actions and unrest must be borne by Customers.
RESPONSIBILITY AND DISCLAIMER
We shall always do its utmost to provide the Services to the best of its capacity and upon the satisfaction of the customer. We act only in the role of agent for its travelers in making arrangements for transportation or other services which are incidental to the travel that is being purchased. As a broker for those travelers, we create the following disclaimers: It does not assume any liability whatsoever for any injury, damage, death, loss, accident or delay due to any action of any carrier, hotel, restaurant, business or person rending someone of those services included in the tour. It also reserves the right to decline to accept or to retain any person as a part of their excursion.
All disputes, claims, and litigation regarding the Services shall first be settled by way of discussion and mutual understanding. From case such negotiation and agreement might neglect, the disputes, claim, or litigation shall be finally resolved by the mediation of the Vietnam International Arbitration Centre (VIAC) at the Chamber of Commerce and Industry of the Socialist Republic of Vietnam. All claims must be submitted in writing within 30 days after the end of this Services.